Customer experience (CX) is one of the main factors that draw customer’s loyalty towards an organization. It covers every point of a customer’s journey from the point-of-entry to the point-of exit.

Every customer sure has expectations to be fulfilled. But most of them expect to be served quickly with proper services that fulfill their expectation. A research conducted by PwC reveals that 86% of customers are willing to pay more for a great customer experience.

In order to serve an excellent customer experience, service providers are challenged not only to meet the expectation, but to exceed it. One of the efforts that can be done by them is by adopting a more effective queue management system.

Get to Know: Queue Management System

Queue management system, as how it’s named after, is a system used in improving the effectiveness and efficiency of an existing queue management. This system is optimized once it offers beneficial value to the customers in terms of queueing.

Then, Why is Queue Management System So Important?

Queue is a normal situation to find in our daily life; it happens everywhere, like in a bank, stations, cinema, convenient stores, and other public places.

Queueing might not be the most pleasant thing to most people, especially when it comes with uncertainties whether to receive the services or not. To stay in a queue, technically, needs time. While basically to most people, time is a valuable thing to spend. In short, every customer expects their time to be respected.

Then it is important for every organization to manage their queueing system to be more effective and efficient, in order to optimize customer experience for the better.

Serve Better Queueing Experience with The Smart Queueing Management System

SMARTQUEUE^TM is a smart solution that offers great customer experience through a pleasant and seamless customer journey.

Developed to be a flexible solution that matches every generation, SMARTQUEUE^TM comes as a multi-channel service covering both online and offline channels. Making it easier for the customers in selecting any channel according to their needs and preferences. 

With SMARTQUEUE^TM, you can serve your customer a better queueing experience, including:

• A convenient check-in process by integrating SMARTQUEUE^TM to ticketing kiosk

• Flexibility to personalized service and better customer experience with the help of mobile staff; from check-in process, capture service type, transaction timestamp and print ticket.
• An effective queue management featuring “virtual caller”, a web-based customer-calling module; allowing your staff to call, remind, and transfer customers
• Entertaining and informative multimedia displays (to show advertisements, events, and/or announcements) with the integration to digital signages.

Not only for the customers, SMARTQUEUE^TM also offers beneficial values for you in improving great customer experience, by:

• Enabling the users to design more organizational planning supported by data-driven analysis consisted of real-time statistics and comprehensive KPI reports
• Allowing the management to make a quick necessary interference at the front office with dashboard monitoring available. 

Are you interested in implementing this queueing system for your business? Contact us by phone at 1500913 or by email at sales@murni.co.id.You can also visit this page for complete information about this product.