In its latest service center, XL introduced SMARTQUEUE??, an Enterprise Customer Experience Solution developed by PT Murni Solusindo Nusantara as a part of its one stop shopping concept. The solution was specifically designed to enable XL to improve customer flow management and customer experience at its premises.
With 52,9 million users, 78 outlets and 135 booths across Indonesia, this giant cellular company are targeting to be the most preferred data connectivity provider by 2020. Thus, XL keeps on improving the service qualities and customer satisfaction. The Enterprise Customer Experience Solution helps XL in not only improving customer queue experience, but also maximizing staff performance, enabling provision of excellent services for all customers.
In line with XL??s vision to provide service quality beyond customer expectation, SMARTQUEUE?? comes with advanced features to ensure each customer will be served by the right staff with the right skills to accommodate their needs appropriately, which will lead to higher customer trust and satisfaction.
